Safeguarding your operations after go-live
When running a business on a global scale, your SAP systems always need to be up and running to support the business. That’s why having an organization in place to support your systems around the clock is a huge advantage. Some companies hesitate handing over Application Management Services (AMS) to third parties due to fears of anonymous personnel, boilerplate replies, lack of responsibility for difficult tickets, long response times, non-transparent resolution processes, inability to reach experts, etc.
That’s not us. We are your trusted AMS strategic partner—an extension of your organization ensuring your SAP systems are always operational.
We do things differently. This is how:
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Technical and functional expertise With virtually no turnover, our teams are composed of consultants who bring their creativity and expertise to our Application Management Services practice. |
Full lifecycle support Beyond solving tickets, we support you in achieving long-lasting improvements in your SAP applications. |
Customized offerings We tailor the service offering to match your exact needs by leveraging our regional presence around the world. |
Hassle-free user experience One-stop shop for all your AMS needs, with our support team always having our AMS gurus on call. |
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Dedicated service manager Your Service Manager‘s goal is to build a lasting relationship by ensuring personal attention and delivery of high quality services. |
Process flows for continuous service improvement Permanent reviews of your applications and infrastructure as well as our service contribution allow a continuous improvement of your applications and our service quality. Here we use the ITIL processes “Problem”, “Service” and “Change Management” to first stabilize your systems and processes and then improve them continuously. |
Streamlined knowledge transfer process Our method of knowledge transfer has been proven many times and ensures a cost-effective and efficient build-up of your knowledge about your applications. |
It starts with our custom service offerings
At Global Experts, we don’t believe in “one size fits all”. We know that each company and each team have unique requirements. Therefore, we allocate all the time necessary to help you understand which options would serve you best.
| We provide support in English and Arabic. |  |
Minimize costs while maintaining quality of service. | ||
| Does your team need support 24/7? Or would 24/5 be sufficient? Or maybe 10/5? | We offer development, implementation, integration, testing, continuous improvement, maintenance, support (functional or technical), monitoring and hosting. | |||
| Configure the extent you use the phone hotline, ticket system, technical collaboration, platform and service manager hours. | Definition of best delivery approach to support your organiztion (on-site, near-shore, off-shore). | |||
The Global Experts experience – here’s how you engage
During your engagement we are committed to providing quality service and added value wherever possible. There are many ways in which our Application Management Service is set apart from the rest.
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High value at each support level. Always speak to qualified experts. |
No “Gatekeepers”. Have direct access to the person who can actually help you. |
Gurus always on call. Consultants always have access to AMS gurus. |
Know your team. You‘ll always know who you are working with, and they‘ll be familiar with you and your specific landscape. |
Fix it until it works. Once your request is received, it will be personally followed through by one of our consultants until it‘s resolved. |
|
Technical and functional expertise With virtually no turnover, our teams are composed of consultants who bring their creativity and expertise to our Application Management Services practice. |
|
Full lifecycle support Beyond solving tickets, we support you in achieving long-lasting improvements in your SAP applications. |
|
Customized offerings We tailor the service offering to match your exact needs by leveraging our regional presence around the world. |
|
Hassle-free user experience One-stop shop for all your AMS needs, with our support team always having our AMS gurus on call. |
|
Dedicated service manager Your Service Manager‘s goal is to build a lasting relationship by ensuring personal attention and delivery of high quality services. |
|
Process flows for continuous service improvement Permanent reviews of your applications and infrastructure as well as our service contribution allow a continuous improvement of your applications and our service quality. Here we use the ITIL processes “Problem”, “Service” and “Change Management” to first stabilize your systems and processes and then improve them continuously. |
|
Streamlined knowledge transfer process Our method of knowledge transfer has been proven many times and ensures a cost-effective and efficient build-up of your knowledge about your applications. |
It starts with our custom service offerings
At Global Experts, we don’t believe in “one size fits all”. We know that each company and each team have unique requirements. Therefore, we allocate all the time necessary to help you understand which options would serve you best.
|
|
The Global Experts experience – here’s how you engage
During your engagement we are committed to providing quality service and added value wherever possible. There are many ways in which our Application Management Service is set apart from the rest.
| High value at each support level. Always speak to qualified experts. |
| No “Gatekeepers”. Have direct access to the person who can actually help you. |
| Gurus always on call. Consultants always have access to AMS gurus. |
| Know your team. You will always know who you are working with, and they will be familiar with you and your specific landscape. |
| Fix it until it works. Once your request is received, it will be personally followed through by one of our consultants until it is resolved. |